Keens Steakhouse
4.6
(8310 reviews)
Address: 72 W 36th St., New York, NY 10018
Reviews Link: View all reviews
Net Promoter Score
63.33
Excellent! Your product has a strong positive reputation.
Aspect-based Sentiment Analysis
Food Quality
Sentiment:
Positive
The food quality received high praise, particularly for the steaks and mutton chop, which were described as perfectly cooked and flavorful. However, there were some concerns about the toughness and fat content of certain steak cuts during recent visits.
Service
Sentiment:
Very Positive
Service was highlighted as exceptional, with specific mentions of staff members like Xavier and Wesley providing top-notch, attentive, and discreet service. Reviewers appreciated the balance between being attentive without being intrusive.
Ambience
Sentiment:
Very Positive
The restaurant's ambience was described as charming and nostalgic, with a historic feel that enhances the dining experience. Many reviewers enjoyed the classic decor and unique atmosphere created by the restaurant's rich history.
Value For Money
Sentiment:
Positive
Overall, the restaurant offers a good value considering the quality of food and service, though some mentioned that high prices for certain dishes may not always reflect their quality.
Menu Variety
Sentiment:
Positive
The menu was noted for its range of unpretentious choices, catering to different tastes with both classic steakhouse options and wallet-friendly selections. Reviewers appreciated the balance between high-quality offerings and more affordable choices.
Reservation Experience
Sentiment:
Very Positive
The reservation experience was praised, with reviewers noting that the restaurant made special occasions memorable, including complimentary desserts for celebrations which added a personal touch.
Wine Selection
Sentiment:
Positive
The wine list was described as impressive, catering to discerning preferences while also offering budget-friendly options. Reviewers appreciated the establishment’s reasonable corkage fee policy.
Cleanliness
Sentiment:
Positive
While not explicitly mentioned, the overall positive experiences and attention to service imply a clean and well-maintained environment, contributing positively to the dining experience.
Overall Experience
Sentiment:
Very Positive
The overall experience at Keens Steakhouse was rated very positively, with many reviewers expressing their intention to return. The combination of excellent food, exceptional service, and a unique atmosphere left a lasting impression.
SWOT Analysis
STRENGTHS
- Excellent food quality, especially steaks and mutton chop
- Exceptional and attentive service
- Historic and charming ambiance
- Diverse and impressive wine list
- Discreet service style that respects guests' privacy
- Timeless decor that appeals to nostalgia
- Consistently high ratings from regular customers
- BYOB policy enhances dining experience
- Memorable dining experience suitable for special occasions
- Strong brand reputation as a classic New York steakhouse
WEAKNESSES
- Inconsistency in steak preparation and trimming
- Recent complaints about tough fat in steaks
- Occasional service lapses noted in some reviews
- Higher price point may deter budget-conscious diners
- Limited recognition outside of loyal clientele
- Potential for long wait times during peak hours
- Some menu items may not meet high expectations
- Not all staff may provide the same level of service excellence
- Need to address recent negative feedback publicly
- Historic charm may not appeal to all modern diners
OPPORTUNITIES
- Leverage social media to showcase unique dining experiences
- Create loyalty programs for repeat customers
- Expand marketing efforts to reach a wider audience
- Offer special events or themed nights to attract new guests
- Enhance menu offerings to include more modern options
- Capitalize on food trends to attract younger diners
- Promote the restaurant’s history as a unique selling point
- Utilize customer feedback to improve food and service quality
- Increase partnerships with local businesses for cross-promotion
- Explore catering or delivery options to reach new markets
THREATS
- Competition from other high-end steakhouses in NYC
- Economic downturns may affect fine dining sales
- Changing consumer preferences towards healthier dining options
- Potential negative impact from online reviews
- Rising costs of ingredients may affect menu pricing
- Increased delivery and takeout options from competitors
- Evolving dining trends favoring casual experiences
- Potential for staff turnover affecting service consistency
- External factors such as health regulations impacting operations
- Changing demographics in NYC affecting target customer base
Sentiment Analysis
Positive
90.0%
Neutral
3.33%
Negative
6.67%
Star Rating Breakdown
Positive Drivers
- Excellent service
- Delicious mutton chop
- Historic ambiance
- Perfectly cooked steaks
- Memorable dining experience
- Great wine selection
Negative Drivers
- Tough porterhouse steak
- Poor fat trimming
- Inconsistent cooking temperature
- Service interruptions
- Fatty meat leftovers
- Declining food quality
Review Timeline
Popular Phrases
dining experience
great service
historic restaurant
perfectly cooked
full of flavor
must-try
top-notch service
special occasion
unforgettable dining experience
highly recommend
great food
memorable
historic charm
classic decor
iconic mutton chop
tender steaks
engagement celebration
historic elements
best service
huge thanks
great time
heavy period ambience
impressive wine list
discerning preferences
wallet friendly choices
reasonable corkage
good range of menu choices
BYOB policy
timeless gem
stepping back in time
dinner
delicious dinner
Buyer Personas
The Experience Seeker
20%This persona values a unique dining experience that combines great food with an unforgettable atmosphere. They are likely to dine at Keens for special occasions or to create lasting memories with friends and family.
Key Aspects:
Historic charm
25%
Quality of food
30%
Exceptional service
20%
Ambience and decor
15%
Memorable experiences
10%
Insights:
- Enjoys dining at places with a story or history.
- Willing to spend more for a unique experience.
- Values both food quality and service equally.
- Often visits for celebrations or milestones.
- Prefers restaurants that provide a sense of nostalgia.
The Food Connoisseur
25%This persona is passionate about food quality and flavors. They are likely to be discerning diners who appreciate the culinary aspects of the meal, from the quality of the steak to the presentation of each dish.
Key Aspects:
Quality of steak
35%
Variety in menu choices
20%
Presentation of dishes
15%
Wine selection
15%
Mutton chop specialty
15%
Insights:
- Frequent diners at steakhouses and fine dining restaurants.
- Has high expectations for food quality and taste.
- Likes to try signature dishes and local specialties.
- Often reviews or shares dining experiences online.
- May have dietary preferences that influence choices.
The Service Enthusiast
15%This persona prioritizes service above all else. They appreciate when staff are attentive without being intrusive, and they enjoy a seamless dining experience where their needs are anticipated.
Key Aspects:
Discreet service
40%
Staff knowledge of menu
25%
Attention to detail
20%
Personalized service experiences
10%
Professionalism of staff
5%
Insights:
- May be sensitive to poor service experiences.
- Prefers places where service feels tailored to their needs.
- Often returns to restaurants that provide exceptional service.
- Willing to recommend based on service alone.
- Dislikes overly attentive or interruptive staff.
The Nostalgic Diner
15%This persona loves classic, old-school dining experiences. They enjoy the ambiance of traditional steakhouses and appreciate the history and decor that evoke a sense of nostalgia.
Key Aspects:
Classic decor
30%
Historic ambiance
25%
Timeless menu items
20%
Comfort and familiarity
15%
Unique decor features (like pipes)
10%
Insights:
- Often seeks out restaurants that offer a historical experience.
- Values the aesthetic and atmosphere of the dining space.
- Enjoys sharing stories about their dining experiences.
- Likely to bring family and friends to share the experience.
- Dislikes modern, overly trendy places.
The Value Seeker
15%This persona looks for a great dining experience without breaking the bank. They appreciate good food and service but are also mindful of the cost and value they receive for their money.
Key Aspects:
Affordability of menu items
30%
Value for money in service
25%
Quality of food relative to price
20%
Special offers or discounts
15%
BYOB policy
10%
Insights:
- Often compares prices before choosing a restaurant.
- Looks for places offering great deals or happy hours.
- May avoid high-end restaurants without clear value.
- Appreciates transparency in pricing and no hidden fees.
- Tends to share budget-friendly dining options with peers.
Customer Reviews
A wonderful dining experience and perhaps the finest steakhouse in the City. Great service, ambience, and a delicious dinner. An Conan’s historic restaurant that’s guaranteed to plea.
By Andy Schwarz on 10/03/2024 00:22:26
Keens Steakhouse is a timeless gem in the heart of New York City. With its historic charm and classic decor, dining here feels like stepping back in time. The steaks are perfectly cooked, tender, and full of flavor, while the iconic mutton chop is an absolute must-try. The service is top-notch, making every guest feel welcome and cared for. Whether it’s for a special occasion or simply indulging in a great meal, Keens delivers an unforgettable dining experience. Highly recommend!
By Sabuhi Rzayev on 10/02/2024 18:09:34
Great food but the service was even better. Xavier made our engagement celebration super special and gave us a tour of all the historic elements of the restaurant. Some of the best service I’ve ever had! Huge thanks to him and all the team.
By Jessica Weingarten on 09/30/2024 02:08:12
We have great time here ❤️❤️❤️❤️❤️ the food 👌 the service 💯 love it.
By Diana Recalde on 09/29/2024 23:32:11
A dining experience made quite memorable by the restaurant's history, it's heavy period ambience, ceilings adorned with as many as 70 thousand (reportedly !!) pipes of members past as well as present and a good range of unpretentious menu choices. Impressive wine list well capable of satisfying discerning preferences whilst not failing to offer more wallet friendly choices. BYOB subject to a very reasonable establishment policy (ie excludes items on its wine list) and an equally reasonable $20 corkage.
By Ian Chong on 09/29/2024 23:15:36
This place is such a vibe, loved the nostalgic, old school authenticity of the place. Prime rib was excellent as was the mutton. Service was spot on!! It was a fabulous birthday dinner for my hubby!! Thanks Keens!!
By Jenna Turkovic on 09/29/2024 14:20:37
Great surroundings. Great atmosphere. Great service from Wesley D. Great Food.
By Daniel on 09/29/2024 14:14:03
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By Nicholas Trivizas on 09/29/2024 12:27:46
This is it. Look no further for perfect meat and service. Come for the meat stay for the weirdo ‘rich guy’ eavesdropping
By PATER on 09/29/2024 05:41:49
Don't be fooled by fake self-made reviews.
By daily hope on 09/28/2024 22:55:07
My favourite restaurant in midtown. Must do if you are looking for a high quality classic steak house.
By Michael Eugster on 09/28/2024 19:48:07
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By Artem Sorokin on 09/28/2024 00:22:14
The mutton chop was amazing
By Patrick Murphy on 09/27/2024 22:50:01
The reviews speak for themselves. We will be back. Thank you.
By Andreas Hadjiapostoli on 09/27/2024 01:16:28
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By Bert Vanlancker on 09/27/2024 00:08:32
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By JV Mau on 09/26/2024 18:38:27
This is my go-to restaurant every time I visit NYC. One of the reasons is service. There are many fine dining restaurants that think they provide great service by interrupting your meal every few minutes to ask you how everything is. Keen’s values your privacy, and assumes that your party’s conversation and privacy is important. Here, waiters walk around and observe rather than ask you how everything is every 5 minutes. If you need something a discreet nod and/or eye contact will bring them straight away. Likewise, if they see something that needs attention, they will take care of it promptly with minimal fanfare. Of course, the food is also excellent, but the big premium you pay for the food here is the professional and discrete service.
By Keith Moore on 09/26/2024 16:31:25
This used to be one of my favorite steakhouses in New York. The only issue is that the last two times have been here the porterhouse has been so completely full of extremely tough fat that we couldn’t even cut it with our knives! Last night we had to send it back to get refired because it wasn’t the right temp ( we ordered medium but got rare) - and literally many of the pieces we couldn’t even cut through because they don’t trim the steaks properly I don’t remember this being issue the first couple times I went years ago but now it was shocking. They are still getting three stars because the hot sundae is still the same and awesome very old-school. The mutton was actually pretty good first time we had it even though it also had lots of chunky fat that was never trimmed end of the day every plate you finish at Keens is left with mountains of tough thick fat that goes back The crabcakes were very good
By N S on 09/25/2024 12:09:17
솔직히 기대 기대 안했는데 맛있고 양이 엄청 많았음 여자 하나 남자 하나 가서 스테이크 2개 시켰는데 배불러서 나중에 남김 내가 만약 다시 간다면 스테이크 하나에 오리 스테이크랑 에피타이저를 시키겠어 다른 삼대 스테이크 집에 비해서 유명세가 제일 덜 한 편이여서 그런지 한국인은 우리 밖에 없어서 더 좋았다 살짝 과소평가 된 듯한 느낌 공간도 알 수 없는 담배 파이프로 멋진 분위기를 내놨고 사진 보다도 어둡다 머촙과 티본스테이크를 먹었는데 개인적으로는 치본이 더 맛있었다 와이프가 예약을 하면서 내 생일이라고 했더니 서비스로 치즈 케이크를 받았다. 감동 그 자체였다.
By 박철현 on 09/24/2024 20:59:36
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By Lenny DiChiara on 09/24/2024 20:38:52
Our first time and it was wonderfull!!
By Dorothy Rynard on 09/24/2024 19:31:23
Keen’s does the job, spectacularly well. Opt for the Mutton chop and prime rib, and don’t forget the handout French fries. An excellent meal with big portions and plenty bang for your buck, one of the best in NY.
By Eddie A. Bitar on 09/24/2024 04:33:47
Average. Nothing that stands out. No ribeye on the menu. Limited options.
By S on 09/24/2024 01:41:04
4.5 World be fair. Amazing meat quality, best of the best. However, wine options could be better. Loved the lunch.
By Caio Maia on 09/23/2024 22:33:02
We celebrated my birthday last week on Keens. The atmosphere is amazing, the service excellent, and they have quality food. Even though we did not order dessert because we were full, they surprised me with a cheesecake and a candle. Much appreciated. Thank you!
By Rafaela Georgia Drakouli on 09/23/2024 19:23:34
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By Andrew Lee on 09/23/2024 17:53:47
머튼찹, 포터하우스를 주문했으나 정말 최악의 스테이크였습니다. 머튼찹은 따뜻하고 맛있었으나 포터하우스는 아무 맛도 나지 않는 퍽퍽살을 씹는 식감에 육즙은 없고 매말라있었습니다. 피터루거와는 다르게 담백한 맛이라는 것을 듣고 방문하여 원래 맛이 이런가? 라는 생각을 처음에 했으나 리뷰를 보다보니 저와 비슷한 경험(두번 조리한 느낌, 스테이크가 좀 식은 듯한 느낌, 레스팅을 오래했나? 라는 생각)을 한 리뷰들이 많아 얘들이 장난치나 싶어 리뷰를 남깁니다. 스테이크가 나왔을때 육즙이 없고 퍽퍽한 느낌이 드신다면 본격적인 식사를 하시기 전에 꼭 제대로 조리한게 맞는지 웨이터에게 얘기해보세요.
By Hyun on 09/22/2024 23:25:54
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By Abe Friedberg on 09/22/2024 13:04:12
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By Alyssa Miller on 09/22/2024 12:24:53
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By Adam Richardson on 09/21/2024 14:03:04